Head Teller
Stevensville, MD Stevensville, MD Full-time Full-time $18 - $20 an hour $18 - $20 an hour 1 hour ago 1 hour ago 1 hour ago
Summary:
This position is responsible for performing daily operations and supervision of the Tellers and Teller Line; managing the vault, ATM supply and monthly, nonscheduled audits of the other Tellers; processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash and transactions according to branch procedures; greeting customers, delivering prompt and efficient service and providing information about bank products and services; following all required security procedures and policies; promoting business for the Bank by referring customers to appropriate staff for new services.
Duties and
Responsibilities:
Maintains an accurate record of the vault including counting, balancing, receiving, and dispensing of currency and coin to branch staff, preparing and processing incoming and outgoing cash shipments.
Maintains the ATM including settling, balancing, troubleshooting, and ensuring PCI compliance, adequate cash levels and uptime.
Balances and reconciles teller differences, item processing reports, and branch cash totals.
Cashes checks, savings withdrawals, U.
S.
Savings Bonds, accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
Balances cash drawer daily and verifies cash being returned to the vault.
Handles account servicing requests including stop payment requests, wire transfers, foreign currency orders, foreign check collection, cash advances, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders.
Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking and other account related issues.
Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff and customers.
Recognizes opportunities to cross-sell the Bank's other products and services, refers customers to appropriate staff as needed.
Complies with and works towards branch goals to achieve or exceed branch growth potential.
Leads and supervises Tellers and Teller Line operations Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
Performs other related duties as assigned by management.
Qualifications:
High school diploma or GED and a minimum of 1 year of Teller experience required.
Strong leadership and supervisory skills.
Willingness to learn, understand and demonstrate branch operation activities, terminology, products and services.
Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Strong computer skills to include database and Microsoft Office.
Ability to work independently and as a team member.
Detail oriented.
Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
Basic math skills to include the ability to calculate interest and balance accounts.
Ability to count currency, coin, and negotiable instruments in a timely manner.
Excellent communication skills.
Good organizational and time management skills Competencies:
Communication Skills - Possesses effective communication skills:
oral, written, listening.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Job Knowledge - Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures and materials.
Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
; Continually works to improve supervisory skills.
Physical Demands and Work Environment:
Mobility sufficient to perform activities required of position, including travel to branch locations Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
Ability to actively engage in necessary communications with internal and external customers.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Bereavement leave Dental insurance Dependent care reimbursement Disability insurance Employee assistance program Employee discount Financial planning services Flexible spending account Gym membership Health insurance Life insurance Opportunities for advancement Paid orientation Paid time off Paid training Prescription drug insurance Professional development assistance Referral program Tuition reimbursement Vision insurance Wellness program Experience level:
1 year Physical setting:
Office Schedule:
8 hour shift Day shift Evenings as needed Monday to Friday Weekends as needed Ability to commute/relocate:
Stevensville, MD 21666:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position is responsible for performing daily operations and supervision of the Tellers and Teller Line; managing the vault, ATM supply and monthly, nonscheduled audits of the other Tellers; processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash and transactions according to branch procedures; greeting customers, delivering prompt and efficient service and providing information about bank products and services; following all required security procedures and policies; promoting business for the Bank by referring customers to appropriate staff for new services.
Duties and
Responsibilities:
Maintains an accurate record of the vault including counting, balancing, receiving, and dispensing of currency and coin to branch staff, preparing and processing incoming and outgoing cash shipments.
Maintains the ATM including settling, balancing, troubleshooting, and ensuring PCI compliance, adequate cash levels and uptime.
Balances and reconciles teller differences, item processing reports, and branch cash totals.
Cashes checks, savings withdrawals, U.
S.
Savings Bonds, accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
Balances cash drawer daily and verifies cash being returned to the vault.
Handles account servicing requests including stop payment requests, wire transfers, foreign currency orders, foreign check collection, cash advances, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders.
Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking and other account related issues.
Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff and customers.
Recognizes opportunities to cross-sell the Bank's other products and services, refers customers to appropriate staff as needed.
Complies with and works towards branch goals to achieve or exceed branch growth potential.
Leads and supervises Tellers and Teller Line operations Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.
Performs other related duties as assigned by management.
Qualifications:
High school diploma or GED and a minimum of 1 year of Teller experience required.
Strong leadership and supervisory skills.
Willingness to learn, understand and demonstrate branch operation activities, terminology, products and services.
Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Strong computer skills to include database and Microsoft Office.
Ability to work independently and as a team member.
Detail oriented.
Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
Basic math skills to include the ability to calculate interest and balance accounts.
Ability to count currency, coin, and negotiable instruments in a timely manner.
Excellent communication skills.
Good organizational and time management skills Competencies:
Communication Skills - Possesses effective communication skills:
oral, written, listening.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Job Knowledge - Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures and materials.
Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
; Continually works to improve supervisory skills.
Physical Demands and Work Environment:
Mobility sufficient to perform activities required of position, including travel to branch locations Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
Ability to actively engage in necessary communications with internal and external customers.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Bereavement leave Dental insurance Dependent care reimbursement Disability insurance Employee assistance program Employee discount Financial planning services Flexible spending account Gym membership Health insurance Life insurance Opportunities for advancement Paid orientation Paid time off Paid training Prescription drug insurance Professional development assistance Referral program Tuition reimbursement Vision insurance Wellness program Experience level:
1 year Physical setting:
Office Schedule:
8 hour shift Day shift Evenings as needed Monday to Friday Weekends as needed Ability to commute/relocate:
Stevensville, MD 21666:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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