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Salesfloor Supervisor - Hardlines (Kmart 7673 Stevensville, MD)

To serve, delight, and engage our members while they shop their way. Supervises salesfloor associates, operations. Ensures store team delivers a WOW customer experience. Oversees the store recovery process and may have ownership of opening closing responsibilities.
JOB DUTIES/RESPONSIBILITIES:
Knows the store, services and location of merchandise. Tours salesfloor and prioritizes jobs that need to be completed. Assists in identifying and resolving issues. Employee and member safety is a priority
Embraces Pebble as a way to communicate focused storytelling and to address issues
Builds a team of engaged associates
Makes eye contact, smiles and greets all members that come within 10 feet. Demonstrates "Take the Member to the merchandise" policy, showing pride in our brand. Assists in handling and solving Member needs, issues or complaints
Supervises fast and efficient cash register and service desk operations. Observes member traffic and calls for additional service as needed
Owns the store recovery process including assigning priority areas and inspecting salesfloor for proper maintenance daily
May perform store opening and closing responsibilities
Able to quickly troubleshoot all system issues with real time resolutions following current operating policies
Is a student of the game in Integrated Retail with regards to systems, technology and digital devices and can train on the use of these tools
Performs other duties as assigned
REQUIRED SKILLS:
Strong reading, writing, verbal, and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs
Ability to understand and follow verbal and written instructions
Repetitive bending, lifting, stretching and reaching
Shows Pride
Ability to be cross trained
PREFERRED SKILLS:
Proficient in store systems and Integrated Retail
JOB REQUIREMENTS:
High school diploma or equivalent
1-2 years of related experience
18 years of age or older


 

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